Stand out continued...

A few days ago I wrote a post titled, "stand out". I just wanted to briefly add to that post. I am reading this really good book that anyone interested in healthcare management should read. It's called, " If Disney Ran Your Hospital 9 1/2 Things You Would Do Differently" by Fred Lee. He says something interesting in the since that we as nurses tend to compare ourselves to other nurses to gauge our excellence. However, in his book he suggests that really our "excellence" is gauged by our patients by not just comparing us to other nurses but to anyone that provides services to people. So essentially the patients are making their assumption on how "excellent" of a nurse you are based on the standards set by the nicest people giving services anywhere. Whomever they may be. It makes complete sense. I compare my waiters/waitresses to nursing and customer service all the time. When the waiters/waitresses are probably just comparing themselves to other waiters and waitresses when really they should be comparing themselves to anyone that provides customer service to anyone in any fashion. That's all. Something to think about when at work to be that stand out nurse. 

Until next time.

-Norah